Terms of Sale

1. Definitions

• Customer: Any individual or legal entity using the SAWT IA platform.
• Platform: SaaS solution enabling the creation and management of omnichannel AI agents.
• AI Agent: Automated intelligent assistant (voice or text) connected to the Customer's channels.
• Credits / Tokens: Consumption unit used for AI interactions (voice, text, API).
• Services: The set of features offered (AI agents, calls, WhatsApp, website, CRM, API, etc.).
• Subscription: Monthly or annual access to the platform with included features.

2. Purpose

These Terms govern:

• Access to the SAWT IA platform
• Use of the AI agents and associated services
• Subscription and consumption terms
• The contractual relationship between the Company and the Customer

Any use of the Site implies unreserved acceptance of these Terms.

3. Description of Services

SAWT IA offers an omnichannel platform enabling:

• Management of AI agents (voice & chat)
• Automation of customer interactions (calls, WhatsApp, web, Messenger…)
• Lead qualification and appointment booking
• Integration with third-party tools (CRM, e-commerce, Google, etc.)
• Access to AI models (STT, TTS, LLM), including in Darija and multilingual
• Use of APIs for external integration

Models may be developed in-house or through third-party providers.

4. Access and Account Creation

The Customer must:

• Provide accurate and up-to-date information
• Keep their credentials confidential
• Be responsible for all activity related to their account

The Company reserves the right to suspend any account in the event of incorrect information or fraudulent use.

5. Subscription and Consumption

Subscription

The Customer subscribes to a plan including:

• A number of agents
• Specific features
• Access to the platform

Consumption

Certain services operate on:

• Credits / tokens (voice, API, interactions)
• Top-ups as needed

6. Pricing and Billing

• Prices are shown excluding tax
• Applicable VAT is added at payment
• Subscriptions are billed periodically
• Credits are prepaid and non-refundable except as noted below

The Company reserves the right to change its prices at any time.

7. Payment

Accepted methods:

• Credit/debit card
• Payment gateways (e.g. Payzone)
• Bank transfer

Terms:

• Payment in advance for subscriptions and credits
• Services activated after payment validation
• Security ensured through systems compliant with standards (PCI-DSS)

8. Customer Commitments

The Customer agrees to:

• Use the services in a legal and ethical manner
• Not use the AI agents for:
  • illegal, misleading or fraudulent content
  • spam or harassment
  • offensive or discriminatory content
• Not attempt to:
  • reverse-engineer the models
  • extract or reproduce the technologies

9. Liability

The Company:

• Implements all reasonable means to ensure service quality
• Does not guarantee the complete absence of errors or interruptions
• Is not liable for:
  • decisions made by the AI agents
  • losses resulting from misuse

Liability is limited to the amount paid by the Customer.

10. Data and Confidentiality

Data is processed in accordance with Moroccan Law 09-08.

The platform may process:

• Customer data
• Conversations
• Data from integrations (CRM, Google, etc.)

Data is:

• Stored securely
• Used solely to provide the services
• Never resold to third parties

11. Intellectual Property

• The technologies, AI models and code are the exclusive property of the Company
• The Customer retains ownership of their data
• The Customer is granted a limited right to use the services

Any unauthorized reproduction or use is prohibited.

12. Availability and Force Majeure

The Company cannot be held liable in the event of:

• technical failure
• network interruption
• cyberattack
• force majeure

13. Termination

The Company may suspend or terminate an account:

• in the event of a breach of these Terms
• in the event of non-payment
• in the event of abusive use

Without compensation or notice.

14. Refunds

• Subscriptions and credits are non-refundable
• Exception: a major technical malfunction attributable to the Company

In that case:

• a fix or compensation will be offered

15. Governing Law

These Terms are governed by Moroccan law.

Any dispute falls under the jurisdiction of the Casablanca courts.

16. Contact

For any question:

contact@sawtia.ma

Final clause

These Terms may be amended at any time.

The applicable version is the one in force at the time of use.