Terms of Service

1. Purpose and relation to the Terms of Sale

These terms cover the use of the service: who may access it, for what purposes, and within what limits. The commercial terms — subscriptions, credits, pricing, invoicing, payment and refunds — are governed by our terms of sale, which form an integral part of the contract.

In the event of a discrepancy on a commercial matter (pricing, invoicing, refunds, subscription term), the terms of sale prevail over these terms of service.

Processing of personal data is described in our privacy policy, and deletion procedures in our data deletion instructions.

Any use of the platform implies unreserved acceptance of these terms.

2. Service description

SAWT IA is an omnichannel SaaS platform that enables:

• creating and managing AI voice and conversational agents;
• automating customer interactions (calls, WhatsApp, web, messaging);
• qualifying leads and booking appointments;
• integrating with third-party tools (CRM, e-commerce, Google, etc.);
• access to AI models (STT, TTS, LLM), including in Darija and multilingual settings;
• use of an API to integrate with your own systems.

AI agents produce automatically generated responses. These may contain errors and constitute neither professional advice nor a commitment by SAWT IA. It is the Customer's responsibility to supervise the agents it deploys and to verify the information communicated on its behalf.

3. Eligibility

• The platform is intended for professional use by individuals or legal entities acting in the course of their business.
• The Customer must have the legal capacity to contract and, where acting on behalf of a company, the authority to bind it.
• The Customer warrants that its use of the AI agents is lawful in the countries where it operates and towards the people it contacts.

4. Account and security

The Customer undertakes to:

• provide accurate and up-to-date information;
• keep its credentials and API keys confidential;
• be responsible for all activity carried out from its account;
• report without delay to contact@sawtia.ma any unauthorised access or suspected compromise.

SAWT IA reserves the right to suspend any account in the event of incorrect information or fraudulent use.

5. Acceptable use

The Customer undertakes to use the services lawfully and ethically, and in particular not to use the AI agents for:

• illegal, misleading or fraudulent content;
• spam, unsolicited canvassing or harassment;
• offensive, hateful or discriminatory content;
• impersonating a third party or a brand;
• collecting or processing personal data without a legal basis or without informing the individuals concerned.

On messaging channels, and on WhatsApp in particular, the Customer further undertakes to:

• contact only people who have given prior consent (opt-in) and honour any opt-out request immediately;
• clearly state the identity of the business sending the message and the fact that an automated agent may respond;
• comply with Meta's policies applicable to WhatsApp Business accounts.

The Customer must also not:

• reverse-engineer the models or the platform;
• extract, resell or reproduce the technologies made available;
• circumvent technical limits, quotas or billing mechanisms (in particular via the API).

6. Third-party platforms (Meta / WhatsApp, Google)

The platform interconnects with third-party services that the Customer chooses to enable. Use of those services remains subject to their own providers' terms, which the Customer undertakes to comply with:

• Meta / WhatsApp Business — the Customer remains the holder of its WhatsApp Business account and is responsible for its compliance with Meta's policies. SAWT IA is an independent technical provider, integrated into the Meta ecosystem as a Meta Tech Provider (approved technical provider). Meta may suspend or restrict an account independently of us.
• Google — access granted through Google OAuth 2.0 is limited to the scopes the Customer explicitly authorises and is used in accordance with the Google API Services User Data Policy, including its Limited Use requirements, as described in our privacy policy.
• Payment provider — payments are processed by Payzone under the conditions set out in the terms of sale.

SAWT IA cannot be held liable for the unavailability, unilateral modification or discontinuation of a third-party service, nor for decisions taken by those platforms in respect of the Customer's account.

7. Availability and support

• SAWT IA uses all reasonable means to ensure the quality and continuity of the service, without guaranteeing the complete absence of errors or interruptions.
• Maintenance operations may cause temporary interruptions.
• SAWT IA cannot be held liable in the event of technical failure, network interruption, cyberattack or force majeure.
• Support can be reached at contact@sawtia.ma.

8. Intellectual property and customer data

• The technologies, AI models, software and platform content are the exclusive property of SAWT IA.
• The Customer retains ownership of its data and of the content it imports into or generates through the platform.
• The Customer is granted a personal, non-exclusive and non-transferable right to use the services for the duration of its subscription.
• SAWT IA uses no customer data — conversations, recordings, transcripts or integration data — to create, train or improve artificial-intelligence models.

Any unauthorised reproduction or exploitation is prohibited.

9. Limitation of liability

SAWT IA is not liable for:

• decisions taken or statements made by the AI agents configured by the Customer;
• losses resulting from improper use of the platform;
• indirect damages, in particular loss of revenue or reputation;
• events attributable to a third-party service or to force majeure.

In accordance with the terms of sale, SAWT IA's liability is limited to the amount paid by the Customer.

10. Suspension and termination

SAWT IA may suspend or terminate an account, without compensation or notice:

• in the event of a breach of these terms or of the terms of sale;
• in the event of non-payment;
• in the event of abusive or unlawful use.

The Customer may end its subscription under the conditions set out in the terms of sale. After the contract ends, data is retained and then deleted according to the periods stated in the privacy policy; earlier deletion can be requested through our data deletion instructions.

11. Changes to these terms

These terms may be modified at any time.

The applicable version is the one published on this page at the time the service is used.

12. Governing law

These terms are governed by Moroccan law.

Any dispute falls within the jurisdiction of the courts of Casablanca.

13. Contact

• Email: contact@sawtia.ma